At Furnizo Homes, we are committed to delivering premium-quality furniture and home décor. If you're not completely satisfied with your purchase, we're here to help. Please read our Refund & Return Policy carefully to understand your rights and our process.
1. Return Eligibility
You may request a return or replacement if:
- You received a damaged product.
- You received the wrong product.
- The product has a manufacturing defect.
- The item is incomplete or missing parts.
- The product was damaged during transit.
To be eligible for a return:
- The request must be made within 7 days of delivery.
- The product must be unused and in its original condition.
- All original packaging, accessories, manuals, invoices, and tags must be included.
- The product must not show signs of installation, misuse, or alteration.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Customized or made-to-order furniture
- Clearance or final sale items
- Gift cards
- Products damaged due to improper use or handling
- Items with normal wear and tear
- Products without original packaging
- Returns requested after the eligible return period
3. Damaged or Incorrect Products
If your order arrives damaged or you receive the wrong item:
- Notify us within 48 hours of delivery.
- Share clear photos and videos of:
- The product
- The damaged area
- The packaging
- The shipping label
After verification, we will arrange a replacement, repair, or refund as appropriate.
4. Return Process
To initiate a return:
- Contact our customer support team.
- Provide your order number and reason for the return.
- Share supporting photos or videos if required.
- Our team will review your request within 2–3 business days.
- If approved, we will arrange a pickup where available or provide return instructions.
Please do not return any product without prior approval.
5. Refund Process
Once your returned item has been received and inspected:
- You will receive an email confirming the inspection.
- Approved refunds will be processed within 7–10 business days.
- Refunds will be credited to the original payment method used for the purchase.
Processing time may vary depending on your bank or payment provider.
6. Replacement Policy
If eligible, we may offer:
- A replacement of the same product
- A repair (where applicable)
- A store credit
- A full or partial refund
The appropriate resolution will depend on the nature of the issue.
7. Cancellation Policy
Before Dispatch
Orders can be cancelled before they are dispatched for a full refund.
After Dispatch
Once an order has been shipped, it cannot be cancelled. You may request a return after delivery if the product qualifies under this policy.
8. Shipping Charges
- If the return is due to our error (wrong, defective, or damaged product), return shipping costs will be borne by Furnizo Homes.
- For any other approved return, shipping or pickup charges may be deducted from the refund amount where applicable.
9. Refund Exceptions
Refunds may be refused if:
- The product has been used or installed.
- The item is returned in a damaged condition due to customer handling.
- Original accessories or packaging are missing.
- The return does not meet the eligibility requirements.
10. Late or Missing Refunds
If you haven't received your refund:
- Check your bank account again.
- Contact your credit card provider or bank, as processing times may vary.
- If the issue persists, please contact our customer support team.
11. Contact Us
For any questions regarding returns, replacements, or refunds, please contact us:
Furnizo Homes
📧 Email: furnizoh@gmail.com
📞 Phone: +919662909936
📍 Address: Near Dwarkesh Party Plot, Zundal Circle, Zundal, Ahmedabad - 382424
Important Note
Before publishing this policy, update the placeholders with your business details and make sure the timelines, eligibility criteria, and exclusions match your actual operations. If you sell custom furniture or have specific legal obligations in your region, consider having the policy reviewed by a legal professional.
